Then go to the "Advanced" tab and select jack information, and then check the box which says "enable auto popup dialogue." Over there, open RtkNGUI64.exe. An application should open. Go to this location: C:\Program Files\Realtek\Audio\HDA Took quite a while to realize that my laptop was using the integrated mic While other people complained that my audio was very faint, I tried to hold the headset's mic right next to my mouth. My laptop was using the integrated mic rather than the mic on my headphones. If these still don't work, go to the sound control panel in sound settings and go to recording section and disable other devices and enables yours by right clicking on your headphone's option. If you are using windows 10 it shows pop-up of the connected device, there is a small drop down option in it, there you can select option of headphone with microphone, alternatively dell audio also prompts you to select the device, there you can select "headphones with microphone" option. Generally in Dell's laptop, there used to be an audio driver which showed a dialog box upon plugging an audio device in the audio jack. The earphones mic works perfectly on my phone. Only the laptop's microphone array is there. I have the updated Realtek driver (both from Dell website and windows update). Instead it is recognising it as headphones. But the laptop is not recognising the earphones as headset. My laptop (Dell Latitude 5410) also has a microphone/headphone jack. So my current earphones have a mic and also three black lines in its connector.
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